Privacy Policy

01Introduction

This Privacy Policy explains how Air By Lexvor Inc. (“Air,” “we,” “our,” or “us”) collects, uses, stores, and protects your information when you interact with our AI-powered text services, website, or partner network.

Air By Lexvor Inc. is committed to protecting your privacy and maintaining the security of your personal information. This Policy applies to all users who interact with Air through SMS, RCS, MMS, web portals, or affiliated partner services.

02Company Relationship

Air By Lexvor Inc. operates independently but in partnership with Lexvor Inc., which provides telecommunications infrastructure, billing, and network support.

Lexvor Inc. may process limited user data (such as carrier or transactional identifiers) strictly for service delivery, compliance, and fraud prevention. Both companies adhere to this unified Privacy Policy.

03Information We Collect

We collect the following categories of information to provide and improve our Services:

a. Information You Provide

• Name, phone number, and account details
• Messages or prompts sent to Air via SMS, RCS, or chat
• Payment information (when purchasing credits, rewards, or subscriptions)
• Location information when voluntarily provided for services such as booking or delivery
• Preferences, feedback, or responses to surveys and promotions

b. Information Collected Automatically

• Device and browser identifiers
• Carrier information and network type
• Usage patterns, message frequency, and interaction times
• System logs and diagnostics for security and fraud detection

c. Information From Partners

• Transaction data from verified partner stores or vendors
• Purchase confirmation and loyalty activity data
• Reward redemption or credit usage records
• AI interaction metadata linked to your account (never your message content for advertising purposes)

04How We Use Your Information

We use collected data to:

1. Deliver and personalize Air’s AI-driven experiences.
2. Process rewards, purchases, and redemptions.
3. Improve accuracy, reliability, and performance of our AI systems.
4. Communicate with you via SMS, email, or in-app notifications.
5. Detect and prevent fraud, spam, and unauthorized use.
6. Comply with legal, regulatory, and carrier obligations.
7. Offer promotions, discounts, and personalized partner recommendations.

05AI System and Data Privacy

Air’s AI platform processes natural language inputs to generate responses. We safeguard user privacy by:

• Not storing or reusing private message content for unrelated purposes.
• Encrypting all text interactions in transit and at rest.
• Anonymizing or aggregating data before analysis.
• Restricting employee access to user messages through controlled internal review systems.

AI logs are retained only as necessary for quality control, compliance, and debugging.

06Rewards and Financial Data

When you participate in Air Rewards or purchase credits:

• Payment data (credit/debit cards, billing addresses) is processed by verified third-party payment providers under PCI-DSS standards.
• Reward activity (points, tiers, redemptions) is recorded securely but never includes full financial account information.
• Gift or promotional credits are treated as discounts and are not taxable income.

Air does not store your full payment information.

07Text Messaging and TCPA Compliance

By registering with Air, you consent to receive text messages (including automated or AI-generated responses) at the number you provide. Text messaging consent data is never shared with third parties for marketing or promotional use.

• Message frequency varies by use.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• Reply HELP for assistance or contact customerservice@airbylexvor.com

Your consent is not a condition of purchase.

08Data Retention

We retain personal data only as long as necessary for legitimate business, legal, or regulatory purposes, including:

• Account maintenance and transaction records
• Legal and tax compliance
• Fraud prevention and dispute resolution

Inactive accounts and associated data are automatically anonymized or deleted after 24 months of inactivity, unless required for legal compliance.

09Information Sharing

Air By Lexvor Inc. may share limited data only in the following cases:

• With Lexvor Inc. for telecommunications and network service delivery
• With verified partners for order fulfillment, loyalty rewards, or promotions
• With payment processors for secure transactions
• With law enforcement or regulators when required by law or subpoena
• With trusted service vendors (data hosting, fraud prevention) under strict confidentiality contracts

10Security Practices

Air employs industry-standard security measures, including:

• End-to-end encryption for messages and data transfers
• Tokenized payment processing
• Multi-layered firewall and access controls
• 24/7 intrusion monitoring and security audits

Despite our efforts, no online or wireless transmission is completely secure. Users assume reasonable risk when transmitting information electronically.

11Your Rights and Choices

Depending on your state or region, you may have the following rights:

• Access: Request a copy of the personal data we hold.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of personal data, subject to legal limitations.
• Opt-Out: Decline marketing or non-essential communications.
• Data Portability: Request a copy of your information in portable format.

To exercise your rights, email privacy@airbylexvor.com or customerservice@airbylexvor.com. We may verify your identity before fulfilling such requests.

12Children’s Privacy

Air’s Services are intended for users 18 years and older. We do not knowingly collect data from individuals under 18.

If we discover that a minor has provided personal data, we will promptly delete it from our systems.

13International Use

Air By Lexvor Inc. operates primarily within the United States.

If you access our Services from outside the U.S., your information may be processed and stored in the United States, where data protection laws may differ from those of your country.

14Third-Party Links and Integrations

Air may include links or integrations with third-party websites or services. We are not responsible for the content, privacy, or security practices of these external platforms.

Users should review third-party privacy policies before engaging with them.

15Data Transfers and Infrastructure

All Air systems and data storage are hosted on secure servers located in the United States.

Lexvor Inc. provides private networking, telecom routing, and compliance oversight for message traffic, ensuring all transmissions meet FCC and carrier security standards.

16Updates to This Policy

Air By Lexvor Inc. may update this Privacy Policy from time to time to reflect changes in technology, regulation, or service features. The latest version will always be available at www.airbylexvor.com/privacy-policy.

We encourage users to review this policy periodically. Continued use of our Services constitutes acceptance of any updates.

17Contact Information

For questions, requests, or concerns regarding this Privacy Policy, contact: